Payment & Despatch
Debit/Credit Card: Through Secure Checkout. As soon as payment arrives into our account your orders will be processed for despatch. This means all items will be despatched same day, up to the cut off time.
Paypal: Pay through Paypal and again you will get same day despatch, providing you are not using the echeque facility which takes up to 5 days to clear, only cleared funds will be despatched.
Please Note:We do not store credit card details nor do we share customer details with any 3rd parties.
I can also accept card payments over the telephone, just call on 0191 3784165, particularly if you are a little nervous about using online payments.
Cash: I am also happy to accept cash payments at the shop in County Durham, just call in, we can process your order through the website and you can pay over the counter, your item will then be despatched on a next day delivery to an address of your choosing.
Cheque: Will happily accept cheques/postal order through the post. As soon as the funds have cleared your item will be processed for despatch.
Bank Transfer: Feel free to simply bank transfer the funds to us, again as soon as funds have cleared, your order will be processed and despatched. Just email us for the bank details or find them in checkout.
All orders will be processed the same working day. This does not mean they will be dispatched the same day though. Please be aware that orders after 2pm may not be dispatched as the courier will have already done there collections for that day. Also couriers do not collect weekends, so if you order on a Saturday or Sunday your order will be dispatched on Monday.
For small orders we use Royal Mail 2nd Class, again be aware 2nd Class Postage no longer guarantees next day delivery. If your item is urgent feel free to contact us and we will happily take an additional payment to send your item via courier. Other orders and more expensive ones may be sent out vis Hermes/Yodel fully tracked.
Larger orders will be sent out via courier on a guaranteed next day delivery service, using either DPD or FedEx again subject to cut off times for courier collection.